Manager, Care Coordination
Core
Manages teams providing education and assistance to older adults for navigating the healthcare system and managing their health, while developing and monitoring processes for regulatory compliance.
Role type
Senior IC healthcare operations manager
Builds
Care coordination workflows and compliance processes for older adult members
Domain
Healthcare / Senior Care / Medicare Advantage
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team management, workflow management, staff recruitment and training, regulatory compliance (CMS, NCQA, SNP), project management, stakeholder partnership, metric reporting, system implementation, cross-functional influence
Preferred skills
AI curiosity, change management, advanced Microsoft Office/Visio
Responsibilities
Oversee day-to-day operations and productivity to achieve department goals; Assign priorities and manage workflow completion; Recruit, select, orient, and train employees; Communicate job expectations and appraise results; Ensure HCS Policy and Procedures reflect regulatory requirements; Facilitate meetings and train staff on care coordination policies; Represent department at committees for inter-departmental communication; Partner with stakeholders to create and review metric reporting; Assist Director in annual program evaluation; Promote adherence to CMS, DMHC, DHCS, and NCQA standards.
Seniority
Manager, hands-on IC
