Supervisor, Pre-Arrival
Core
Supervises prior authorization and pre-arrival billing and collections functions to ensure timely workflow and exceptional customer service.
Role type
Supervisor, Revenue Cycle Operations
Builds
Prior authorization and pre-arrival billing processes
Domain
Healthcare Revenue Cycle
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Staff supervision, issue resolution, regulatory compliance monitoring, schedule coordination, performance review management, medical terminology knowledge, payer requirements knowledge, computer systems proficiency, telephone communication
Preferred skills
Associate's Degree in healthcare, 5+ years related experience
Technologies
On-line computer systems/applications
Responsibilities
Supervises and guides daily operations of the prior authorization and pre-arrival team. Reviews daily operational reports to prioritize and distribute work. Researches and resolves elevated issues with stakeholders. Monitors staff compliance with laws, regulations, and standards. Assists management with recruitment, interviewing, and hiring. Coordinates daily schedules to ensure proper coverage. Conducts annual performance reviews for employees.