Junior Technical Support Engineer【障害者採用】
Core
First-line technical support engineer for Salesforce customers, troubleshooting standard features and customizations to maximize customer success.
Role type
Junior Technical Support Engineer
Builds
Customer success and satisfaction for Salesforce CRM users
Domain
SaaS / Customer Success / Technical Support
Deliverable
client delivery
Required skills
Computer Science degree, 3-5 years in technical support or service roles, internet technology understanding (firewalls, web servers, proxies), system integration knowledge (CTI, data cleansing/deduplication, data replication, Salesforce transactions), database concepts and SQL, object-oriented design and core programming concepts, XML, front-end web development (JavaScript, AJAX, HTML, CSS), back-end development (Java, .Net)
Preferred skills
Salesforce CRM experience, SaaS support experience, Certified Salesforce Administrator, Certified Application Builder, Certified Salesforce Developer
Technologies
Salesforce, Java, .Net, SQL, JavaScript, XML, SOAP, RDBMS
Responsibilities
Troubleshoot standard and customized Salesforce product features, establish and maintain technical expertise in assigned product areas, provide analysis and problem-solving expertise, manage customer expectations and experience, participate in job-related training, utilize internal tools and escalation teams to investigate and prioritize customer issues, handle multitasking under pressure, create and manage knowledge documents
Seniority
Junior, hands-on IC