IT Solution Support Engineer
Core
Providing 2nd-level IT support and technical expertise for logistics automation systems and baggage handling environments in the APAC region.
Role type
Senior IT Solution Support Engineer (Logistics Automation)
Builds
IT monitoring solutions, preventive maintenance tasks, and updated live environments for baggage handling systems (BHS) and SCADA systems.
Domain
Logistics automation, Industrial IT, Baggage Handling Systems (BHS), SCADA
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux commands, Oracle PL/SQL, Oracle Databases, Java code, Python scripting, Root Cause Analysis, Incident Management processes, SCADA troubleshooting, middleware troubleshooting, software patching, system monitoring, change management, documentation creation
Preferred skills
ITIL v3/v4 practices, understanding of OT/IT equipment connections, logistics process knowledge
Technologies
Linux, Oracle PL/SQL, Oracle Databases, Java, Python, SCADA, Application Servers
Responsibilities
Analysing and reporting system performance and undefined behaviour; executing the lifecycle of open tickets and reporting between shifts; continuously monitoring the customer's BHS environment; identifying problems and performing Root Cause Analysis; troubleshooting SCADA-related issues and restoring connections; troubleshooting middleware issues like application servers and Oracle database backup/restore/cleanup; troubleshooting software components using logging and applying patches; deploying and maintaining IT Monitoring Solutions; supporting the implementation of new service agreements; supporting and training local support teams; planning and delivering preventive maintenance tasks and change tasks; creating documentation such as manuals and network diagrams.
Seniority
Mid-to-Senior, hands-on IC
