SVP Retail (C360) Program Manager, GRCTO
Core
End-to-end program management for Retail Banking C360 initiatives, serving as the liaison between technology, business, and operations to deliver large-scale transformation programs.
Role type
Senior Program Manager (SVP level)
Builds
Large-scale retail banking programs including Omni Channel Servicing, Digital Servicing Transformation, and Sales/Distribution solutions.
Domain
Retail Consumer Banking Operations, Contact Centre, and Wealth Banking.
Deliverable
Production product features and operational programs
Required skills
Program management, stakeholder management, requirement management, high-level solution design, project governance, budget management, risk management, strategic planning, process design, analytical problem solving
Preferred skills
Digital Servicing Transformation, Lean/Agile principles, data-driven insights, CRM platform experience (MS Dynamics)
Technologies
MS Dynamics, CRM platforms
Responsibilities
Define program roadmaps and prioritize requests, manage stakeholders across business/tech/ops/compliance, create investment proposals and project plans, review and sign-off key deliverables, manage project budgets and resource allocations, implement post-go-live support models
Seniority
Senior, strategic leadership with hands-on execution
