Behavioral Health Call Center Supervisor
Core
Lead daily operations of a Behavioral Health and Employee Assistance Program (EAP) Call Center, managing a team of customer service caregivers to ensure timely support and access to care.
Role type
Operations Supervisor for Behavioral Health Call Center
Builds
Customer service workflows and patient access pathways for behavioral health and EAP services
Domain
Healthcare / Behavioral Health / Call Center Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, scheduling and staffing management, quality auditing, operational reporting, stakeholder collaboration, policy development, complaint resolution, process improvement
Preferred skills
Healthcare administration background, EAP services experience, EHR platform proficiency, Microsoft Office suite expertise