Patient Service Rep - Full Time - Mercy Neuroscience Center
Core
First point of contact for patients and visitors, managing front desk operations and workflows to ensure a positive patient experience.
Role type
Front desk administrative support
Builds
Patient intake, appointment scheduling, and front desk operations
Domain
Healthcare / Clinical services
Deliverable
dashboards & analysis
Required skills
Verbal and written communication, Customer service, Data entry, Attention to detail, Confidentiality management, Adaptability under pressure
Preferred skills
Medical office experience
Technologies
Basic computer systems
Responsibilities
Interact with patients and visitors, Manage front desk operations, Enter patient data and schedule appointments, Maintain patient confidentiality, Handle inquiries and concerns with tact