Senior Specialist, IT Engineer
Core
Manage and support enterprise IT infrastructure, networks, end-user computing, and enterprise systems to ensure reliable, secure, and effective IT services.
Role type
Senior Specialist, IT Engineer
Builds
Enterprise LAN, Wi-Fi, SD-WAN, internet, network security infrastructure, Microsoft 365 environment, and end-user computing solutions
Domain
Financial Services / IT Infrastructure & Networking
Deliverable
infrastructure
Required skills
Cisco networking, Aruba Wireless, SD-WAN, Zscaler, Microsoft 365 administration, ServiceNow, network security, vendor management, incident resolution, asset lifecycle management
Preferred skills
Network security, end-user computing support, telco management, IT service management, project delivery, regional collaboration, IT budgeting
Technologies
Cisco, Aruba, Zscaler, Microsoft 365, ServiceNow, Genesys
Responsibilities
Manage and support enterprise LAN, Wi-Fi, SD-WAN, internet, and network security infrastructure; Administer and troubleshoot Cisco routers, switches, Aruba wireless networks, and Zscaler services; Provide Microsoft 365 administration, user support, and troubleshooting; Deliver end-user support, including laptop imaging, hardware/software troubleshooting, and incident resolution; Monitor, troubleshoot, and optimize network and infrastructure performance; Manage IT vendors, service providers, contracts, and escalations; Manage IT service requests, incidents, changes, and problem records through ServiceNow; Assist in IT budgeting, asset lifecycle management, procurement, and cost optimization
Seniority
Senior, hands-on IC
