Manager, Mortgage Servicing
Core
Lead the Mortgage Servicing team to manage commercial mortgage loans throughout the investment lifecycle, ensuring compliance, risk control, and operational efficiency.
Role type
Senior Manager, Commercial Mortgage Operations
Builds
Commercial mortgage loan servicing operations and scalable operating practices
Domain
Financial Services / Commercial Real Estate / Mortgage Servicing
Required skills
Commercial mortgage servicing, Operational risk management, Workforce planning, Stakeholder management, Process improvement, Financial analysis, Team leadership, Compliance frameworks, Change management, Data analysis
Preferred skills
CPA, CFA, CAIA, PMP, Lean Six Sigma, Enterprise loan management systems, Power Platform, Geographically distributed team management, Real estate investment experience
Technologies
Microsoft Office (Advanced Excel), Enterprise loan management systems, Power Platform, Workflow tools
Responsibilities
Lead day-to-day service delivery and workforce planning for the mortgage servicing team; Monitor KPIs, operational trends, and resolve critical business or system issues; Maintain operational risk and control practices and ensure audit readiness; Lead transformation, automation, and process improvement initiatives; Manage stakeholder relationships and align priorities across functions and geographies.
Seniority
Senior, hands-on IC with people leadership