Manager, Global Operational Resilience
Core
First-line subject matter expert for Manulife's Operational Resilience and Business Continuity (BCM) activities, providing guidance, quality assurance, and training on the Archer system modules globally.
Role type
Manager, Operational Resilience & Business Continuity
Builds
Operational resilience deliverables, BCM plans, and system adoption within the Archer platform
Domain
Insurance / Operational Risk Management
Required skills
Operational risk management, Business Continuity Planning (BCP), Business Impact Analysis (BIA), Archer system proficiency, process improvement, stakeholder management, training delivery, quality assurance, regulatory compliance, change management
Preferred skills
Experience in global matrixed environments, knowledge of third-party risk management, audit preparation, scenario testing, continuous improvement methodologies
Technologies
Archer (Critical Operations & Services, BIA, BCP modules)
Responsibilities
Act as first-line SME for Archer COS, BIA, and BCP modules; develop and maintain BCM tools, templates, and SOPs; perform first-line quality assurance reviews of BCM documentation; lead training and enablement initiatives for global stakeholders; coordinate with system owners for Archer enhancements; support preparation for second-line reviews, audits, and regulatory examinations.
Seniority
Manager, hands-on IC with team leadership