Global Operational Resilience Manager
Core
First-line subject matter expert supporting the implementation and execution of Manulife's Operational Resilience and Business Continuity activities globally.
Role type
Senior IC operational resilience manager
Builds
Operational resilience frameworks, business continuity plans, and standardized tools/templates
Domain
Financial services / Operational Risk Management
Required skills
Operational risk management, business continuity planning, risk assessment, controls monitoring, stakeholder management, quality assurance reviews, regulatory readiness, documentation governance
Preferred skills
Archer platform experience, financial services/insurance industry background, GRC platform proficiency, dashboard creation, workflow automation, professional certifications (CBCP, CRISC, PMP)
Technologies
Archer, GRC platforms, low-code tools, data visualization tools
Responsibilities
Serve as SME for Operational Resilience and Business Continuity modules; Lead development of BCM and resilience tools/templates; Perform quality assurance reviews of resilience documentation; Identify and escalate compliance gaps and execution risks; Guide stakeholders in identifying critical processes and dependencies; Support business continuity exercises and audit readiness; Lead stakeholder training and capability building
Seniority
Senior, hands-on IC