Salesforce Functional Analyst
Core
Maintain the health, security, compliance, and scalability of Manulife's strategic Salesforce platform while partnering with delivery squads to establish standards and support new application delivery.
Role type
Salesforce Functional Analyst (Platform Governance & Support)
Builds
Enterprise-scale Salesforce applications and platform infrastructure
Domain
Financial Services / Salesforce Platform
Required skills
Salesforce administration, platform configuration, security models, data modeling, release management, technical analysis, system integration, automation scripting, regulatory compliance
Preferred skills
Salesforce Administrator certification, DevOps practices, CI/CD tools, Agile methodologies, MuleSoft, event-driven architecture, Salesforce Center of Excellence experience
Technologies
Salesforce, MuleSoft, CI/CD tools, source control
Responsibilities
Monitor platform performance and capacity, conduct security reviews and governance activities, resolve moderately complex platform issues, develop automation scripts, contribute to platform roadmaps and documentation, assess platform impact of new integrations
Seniority
Mid-level, hands-on IC
