Senior Customer Service Officer, Customer Contact Centre
Core
Handle customer enquiries and requests via email regarding Individual Financial Products, Group Life and Medical Insurance, and Wealth Management products.
Role type
Senior Customer Service Officer (Financial Services)
Builds
Customer support workflows and email responses for financial products
Domain
Financial Services / Insurance / Wealth Management
Deliverable
client delivery
Required skills
Email correspondence, Financial product knowledge, Regulatory compliance, Written communication, Case resolution, Productivity improvement
Preferred skills
IIQE Papers 1, 3, 5, Call centre experience, Business/Finance/Language degree, English and Chinese (written and spoken), Fast typing (45+ wpm), MS Word/Excel
Responsibilities
Respond to customer enquiries accurately and professionally, Process customer requests in compliance with guidelines, Collaborate with departments for case resolutions, Recommend productivity and service improvements, Support ad-hoc business tasks
Seniority
Senior, experienced IC