Bilingual Customer Service Professional, Manulife Bank
Core
Deliver exceptional customer service and build strong connections with policyholders, agents, and partners via inbound calls, email, and chat in French and English.
Role type
Bilingual Customer Service Representative
Builds
Customer service interactions and issue resolutions for financial services clients
Domain
Financial Services / Insurance
Deliverable
client delivery
Required skills
Bilingual verbal and written proficiency (French & English), fast-paced customer service experience, call center experience, strong technical skills, system navigation
Preferred skills
Empowerment mindset, genuine care and flexibility, collaboration, continuous learning
Responsibilities
Handle high volume of inquiries, analyze issues, deliver proactive solutions, document interactions accurately, resolve complex issues, stay informed on products and regulations
Seniority
Individual Contributor
