コンタクトセンター エージェントサポートデスク スタッフ IA(大阪）/Contact Centre, Agent Support Desk (IA)（Osaka）
Core
Managing operations for a help desk supporting IA agency new contracts and maintenance services, handling inquiries from sales and agencies, and coordinating with back-office teams.
Role type
Senior IC help desk operations specialist (financial services)
Builds
Operational support for IA agency contracts and maintenance services
Domain
Financial services / Insurance agency support
Required skills
4+ years in financial institution organization, 3+ years in call center/help desk operations, team leadership experience, ability to grasp and handle requests from sales/agents, PC skills
Preferred skills
Agency support experience, team leadership
Technologies
None stated
Responsibilities
Operate help desk including first and second line phone support, handle inquiries and requests from sales staff and agencies regarding existing contracts/maintenance, provide advice and support to sales and agency recruiters, execute formation tasks for help desk operations, prepare and document business procedures, create and share feedback data with sales/agents, collaborate with Sales and IS departments to promote DX, support related projects and initiatives
Seniority
Senior, hands-on IC