Claims Operations Team Lead
Core
Lead and support a team of Senior Examiners in adjudicating and settling Warranty Property and Casualty insurance claims for major clients in home warranty, consumer electronics, and mobile industries.
Role type
Senior Claims Operations Team Lead (IC with team leadership)
Builds
Warranty claims settlements and service contract underwriting decisions
Domain
Insurance (Property & Casualty / Warranty)
Required skills
P&C adjusting, claims adjudication, team leadership, customer service, conflict resolution, regulatory compliance, process improvement, analytical skills, Excel/Word/Outlook
Preferred skills
None stated
Technologies
Excel, Word, Outlook
Responsibilities
Answer incoming claims correspondence, interface with insureds and stakeholders, evaluate and adjudicate claims, train and mentor claims agents, audit claims files, maintain knowledge of coverage types, handle research and reporting, improve processes
Seniority
Senior, hands-on IC with team leadership