Underwriting Operations Support Manager
Core
Manage underwriting support staff and oversee end-to-end operations processes for a diversified commercial insurance portfolio.
Role type
Senior IC operations manager (insurance underwriting support)
Builds
Operational efficiency and service delivery for underwriting teams
Domain
Commercial insurance, Lloyd's market
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team management, commercial insurance experience, underwriting knowledge, insurance operating systems expertise, process improvement, stakeholder management
Preferred skills
Lloyd's market regulatory knowledge, IT subject matter expertise, change management
Technologies
insurance operating systems, IT solutions
Responsibilities
Manage hiring, performance, and development of Technical Assistants; execute end-to-end operations processes with underwriters; track and improve quality, timeliness, and productivity metrics; ensure workflow compliance and implement process changes; act as escalation point for operations staff issues; support IT development efforts as a subject matter expert.
Seniority
Manager, hands-on leadership