Collections Supervisor
Core
Oversees collections operations, manages a team, and drives financial recovery through reporting, analysis, and process optimization.
Role type
Senior IC Collections Supervisor
Builds
Collection strategies, KPI dashboards, and optimized recovery processes
Domain
Insurance / Accounts Receivable
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, financial analysis, data interpretation, process improvement, stakeholder collaboration, regulatory compliance, customer relationship management, performance monitoring, report generation
Preferred skills
Power BI, advanced Excel (macros), Access, data mining, CRM software, insurance finance knowledge
Technologies
Power BI, MS Office, Excel, Access, CRM
Responsibilities
Lead and develop the collections team; prepare regular reports on operational metrics and KPIs; analyze data to identify trends and drive strategic decisions; review and approve accounting records; resolve complex collection issues with line business managers; monitor team performance and cash budgets; implement process improvements to enhance efficiency; ensure compliance with regulations and company policies.
Seniority
Senior, hands-on IC