Library Assistant
Core
Provide routine customer service, service routing, and clerical work to guide customers to explore and use library services and resources.
Role type
part-time library assistant
Builds
library services and resource access for the community
Domain
public library operations
Deliverable
product features
Required skills
customer service, clerical work, account management, basic reference assistance, material handling
Preferred skills
library automation systems (Polaris ILS), information retrieval from databases, public library volunteering, self-service kiosk assistance, bilingual Spanish/English
Technologies
Polaris ILS, self-service payment kiosks
Responsibilities
Issue, verify, and renew library cards; inform customers of account status and answer basic reference/directional questions; resolve customer concerns via phone, in person, or online; initiate search for materials claimed returned; process library materials for shelving and routing; perform opening or closing duties; assist with collection maintenance and display; assist customers with self-service payment kiosks