Quality Assurance Analyst
Core
Coordinates quality, safety, and compliance programs for Emergency Medical Services (EMS) by analyzing data, conducting case reviews, and investigating incidents to improve patient outcomes and operational efficiency.
Role type
Quality Assurance Analyst (EMS)
Builds
Dashboards, scorecards, reports, and quality improvement initiatives
Domain
Healthcare / Emergency Medical Services
Deliverable
dashboards & analysis
Required skills
Data analysis, case review, compliance auditing, report generation, trend analysis, policy review, training coordination
Preferred skills
EMS Instructor certification, Patient Safety certification, Bachelor's in healthcare/business/statistics, QA/QI program management experience
Technologies
Microsoft Office (Excel, PowerPoint), Computer-Aided Dispatch (CAD)
Responsibilities
Review EMS reports for accuracy and protocol compliance; Conduct case reviews and evaluate 911 communications; Monitor system performance and provide feedback; Analyze CAD data for response time trends; Investigate sentinel events and safety concerns; Develop quality improvement methodologies; Present evidence-based indicators to leadership; Maintain HIPAA compliance and security.
Seniority
Mid-level, hands-on analyst
