Sr Software Engineer, CRM
Core
Senior Software Engineer leading the analysis, architecture, design, and development of scalable, secure, and high-performance enterprise CRM solutions within Health Plan payer environments.
Role type
Senior IC Software Engineer (Enterprise CRM & AI Integration)
Builds
Enterprise CRM solutions (Member, Provider, Customer Service, Sales, Marketing domains) and AI-driven automation workflows for healthcare payers.
Domain
Healthcare / Health Plan Payer / Enterprise CRM
Deliverable
production ML models | product features | infrastructure
Required skills
Microsoft Dynamics 365 configuration and customization, C#, .NET, Azure cloud services, API integration (REST/SOAP), AI/ML model integration, CI/CD pipeline management, data modeling for healthcare workflows.
Preferred skills
Azure AI Engineer Associate certification, Azure Solutions Architect Expert certification, Azure AI Fundamentals certification.
Technologies
Microsoft Dynamics 365, C#, .NET, Power Platform (Power Apps, Power Automate, Power Pages), Azure Functions, Logic Apps, Service Bus, API Management, Azure AD, Azure AI, Copilot.
Responsibilities
Design and develop CRM solutions for Member, Provider, and Sales domains; Architect secure API integrations between CRM and enterprise applications; Lead system migrations and modernization initiatives; Leverage AI/ML tools to automate and optimize business workflows; Implement CI/CD pipelines for automated deployments; Ensure compliance with healthcare regulations (HIPAA) and security best practices.
Seniority
Senior, hands-on IC