Associate, Technical Product Implementation Specialist
Core
Lead the implementation, configuration, optimization, and deployment of Teladoc Health patient care devices, software solutions, and integrated technologies across customer healthcare environments.
Role type
Senior IC technical product implementation specialist
Builds
Patient care devices, software solutions, and integrated technologies for healthcare customers
Domain
Healthcare technology / Telehealth
Required skills
Technical implementation leadership, hardware and software configuration, network administration, troubleshooting, project management, customer engagement, risk management, process improvement, documentation, mentorship
Preferred skills
Virtual care/telehealth platform experience, healthcare systems experience, CCNA certification, CompTIA A+ certification, CompTIA Network+ certification, ITIL Foundation certification
Technologies
Windows operating systems, TCP/IP, wireless technologies, routing, switching, VPNs, firewalls, remote management tools
Responsibilities
Lead customer implementation activities from pre-deployment planning through go-live; Configure, deploy, validate, and optimize hardware and software solutions; Troubleshoot complex hardware, software, network, and connectivity issues; Build and maintain relationships with customer technical and operational stakeholders; Identify implementation risks and execute mitigation plans; Mentor less experienced team members
Seniority
Mid-Senior, hands-on IC