Case Manager, Bilingual (Fixed Term, 1-year)
Core
Guide members/patients through their healthcare journey, optimizing clinical quality and ensuring high member satisfaction across Teladoc service lines including Health Navigation and Mental Health.
Role type
Senior clinical case manager (nursing/social work)
Builds
Virtual care services for insurers, employers, and health systems
Domain
Healthcare / Telehealth
Deliverable
physical/clinical work
Required skills
Clinical case management, Health navigation, Mental health expertise, Provider selection, Clinical documentation, Privacy compliance, Multitasking
Preferred skills
Provincial nursing licenses, Occupational therapy background, Social work background, EMR/SaaS applications proficiency
Responsibilities
Serve as initial clinical contact, Direct members to appropriate services, Collect health histories, Provide ongoing clinical support, Collaborate with clinical team, Review complex medical issues, Liaise between clinical team and providers, Conduct quality reviews, Escalate case concerns
Seniority
Senior, hands-on IC