Pharmacy Customer Associate I
On-site
Core
Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
Role type
Customer service representative (pharmacy)
Builds
Customer support for pharmacy retail and mail order prescriptions
Domain
Healthcare / Pharmacy
Deliverable
client delivery
Required skills
Customer service, claims support, membership support, research, problem-solving
Preferred skills
Certified Pharmacy Technician (CPhT), knowledge of 340B program, specialty medication experience, benefits investigation, pharmacy PBM processes, healthcare information systems
Responsibilities
Develop and maintain positive customer relations, interact with internal and external customers to provide support, complete research to provide solutions, support customers with personal options and technology tools