LTSS Service Coordinator (Osceola County, Dickinson County, Clay County, O'Brein County, IA)
Core
Field-based service coordinator conducting assessments, developing Person Centered Support Plans, and managing physical/behavioral health needs for individuals in specialized LTSS programs.
Role type
Senior IC case manager (LTSS)
Builds
Comprehensive Person Centered Support Plans (PCSP) and backup plans for members with chronic illnesses, co-morbidities, and disabilities
Domain
Healthcare / Long-term services and supports (LTSS)
Required skills
Person Centered Planning, motivational interviewing, care coordination, interdisciplinary team collaboration, utilization management, incident reporting, appeal/fair hearing participation
Preferred skills
Health care related degree, mentoring new staff, process improvement initiatives
Technologies
Pre-defined assessment tools, utilization management systems
Responsibilities
Conduct face-to-face program assessments and identify members with potential clinical health care needs; Coordinate cases with clinical healthcare management and interdisciplinary teams; Manage non-clinical needs of members with chronic illnesses and disabilities; Document short and long-term service goals with the member's care team; Submit utilization/authorization requests; Report critical incidents to state and county agencies; Assist in appeals, grievances, and state audits.