Pharmacy Technician II – Clinical Pharmacy Care Center
Hybrid
Core
Interpret moderately complex prescriptions, process prior authorizations, troubleshoot adjudication issues, and educate members on pharmacy rules and assistance programs.
Role type
Licensed pharmacy technician (clinical call center)
Builds
Prior authorization determinations, member education, compliance reports
Domain
Healthcare / Pharmacy / Medicare & Medicaid
Deliverable
client delivery
Required skills
Active state pharmacy technician license, State or National certification, data entry, prior authorization processing, grievance and appeals resolution, report generation, Medicare/Medicaid compliance knowledge
Preferred skills
Medicare member communication, high-volume call center experience, medication adherence discussion, computer systems proficiency, patient care experience
Technologies
Computer systems, reporting tools