Director, Operations & Transformation - Goleta, CA
Core
Drive operational excellence, efficiency, and continuous improvement across the organization by optimizing processes and leading transformation initiatives.
Role type
Director, Operations & Transformation
Builds
Optimized operational processes and scalable service delivery across Operations, IT, Finance, HR, and Customer Service functions.
Domain
Healthcare technology / Virtual care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business transformation, operational excellence, process optimization, change management, cross-functional project management, financial and operational data analysis, KPI and SLA management, risk management, stakeholder management
Preferred skills
Experience with health systems, customer operations, product lifecycle management
Technologies
Project management methodologies and tools
Responsibilities
Lead operational improvement and transformation initiatives aligned with business strategy; Optimize end-to-end operational processes across key functions; Drive service quality, efficiency, and scalability through KPI and SLA management; Monitor operational and financial performance to improve profitability; Lead cross-functional projects with clear scope and governance; Ensure compliance with legal, regulatory, and internal governance requirements; Support senior leaders with data-driven insights and operational recommendations.
Seniority
Director, strategic leadership & execution
