LTSS Service Coordinator (Polk County, IA)
Core
Field-based service coordinator conducting face-to-face assessments, developing Person Centered Support Plans, and managing physical/behavioral health needs for individuals in specialized LTSS programs.
Role type
Senior IC case management coordinator
Builds
Comprehensive Person Centered Support Plans (PCSP) and backup plans for members with chronic illnesses, co-morbidities, and disabilities
Domain
Healthcare / Long-term services and supports (LTSS)
Required skills
Motivational interviewing, interdisciplinary care coordination, utilization management, crisis reporting, appeal/fair hearing participation, mentorship
Preferred skills
Health care related degree field, travel to worksite
Technologies
Pre-defined assessment tools, utilization management systems
Responsibilities
Conduct face-to-face program assessments using pre-defined tools; Develop comprehensive Person Centered Support Plans (PCSP) and backup plans; Coordinate with clinical healthcare management and interdisciplinary teams; Manage non-clinical needs of members with chronic illnesses; Document short and long-term service goals with the member's care team; Submit utilization/authorization requests to utilization management; Report critical incidents to state and county agencies; Assist in appeals, fair hearings, and state audits
Seniority
Mid-level, hands-on IC