LTSS Service Coordinator (Polk County, IA)
Core
Field-based role conducting service coordination for individuals in specialized programs, managing physical and behavioral health needs, and facilitating Person Centered Planning processes.
Role type
Senior IC service coordinator (healthcare/social services)
Builds
Comprehensive Person Centered Support Plans (PCSP) and backup plans for members with chronic illnesses, co-morbidities, and/or disabilities
Domain
Healthcare / Long-term services and supports (LTSS)
Required skills
Person Centered Planning, motivational interviewing, care coordination, interdisciplinary team collaboration, utilization management, incident reporting, appeal/fair hearing assistance
Preferred skills
Health care related degree field, mentoring new staff, process improvement initiatives
Technologies
Pre-defined assessment tools, utilization management systems
Responsibilities
Conduct face-to-face program assessments and identify members with potential clinical health care needs; Coordinate cases with clinical healthcare management and interdisciplinary teams; Manage non-clinical needs of members with chronic illnesses; Document short and long-term service goals with the member's care team; Submit utilization/authorization requests; Report critical incidents to state and county agencies; Assist in appeals, grievances, and state audits.