LTSS Service Coordinator (Woodbury County, IA)
Core
Field-based service coordinator conducting assessments, developing Person Centered Support Plans, and managing physical/behavioral health needs for individuals in specialized LTSS programs.
Role type
Senior IC case management coordinator
Builds
Integrated care plans and support services for members with chronic illnesses, co-morbidities, and disabilities
Domain
Healthcare / Long-term services and supports (LTSS)
Required skills
Person Centered Planning, motivational interviewing, care coordination, interdisciplinary team collaboration, utilization management, incident reporting, appeals and grievance handling
Preferred skills
Health care related degree, mentoring new staff, process improvement
Technologies
Pre-defined assessment tools, utilization management systems
Responsibilities
Conduct face-to-face program assessments and develop comprehensive support plans; coordinate care with clinical teams and interdisciplinary rounds; manage non-clinical needs for members with chronic conditions; document short and long-term goals with the member's support circle; identify members for alternative service levels; serve as mentor or preceptor for new staff; submit utilization requests; report critical incidents to state and county agencies; assist in appeals, fair hearings, and audits.