Crisis & Referral Specialist- Louisiana
Core
Screen, assess, and provide telephonic intervention/de-escalation for helpline callers in crisis to determine immediate courses of action.
Role type
Crisis & Referral Specialist (Behavioral Health)
Builds
Telephonic crisis support services for individuals in need of behavioral health care
Domain
Healthcare / Behavioral Health
Deliverable
client delivery
Required skills
Crisis intervention, safety screening, risk assessment, de-escalation, care coordination, documentation, HIPAA compliance
Preferred skills
BS/BA in mental health or human services, call center experience, direct behavioral health service experience
Responsibilities
Take inbound calls from individuals needing support or in crisis; perform safety screenings and assessments; develop action plans with callers; document interactions; provide linkage follow-up; coordinate with agencies and support systems; ensure regulatory compliance.
Seniority
Entry-level to Mid-level, Non-Management Non-Exempt