Crisis & Referral Specialist
Core
Screen, assess, and provide telephonic intervention/de-escalation for helpline callers in crisis to determine immediate courses of action.
Role type
Behavioral health crisis intervention specialist
Builds
Safety assessments and intervention plans for individuals in crisis
Domain
Healthcare / Behavioral Health
Deliverable
physical/clinical work
Required skills
Crisis intervention, safety screening, risk assessment, de-escalation, care coordination, documentation, HIPAA compliance
Preferred skills
BS/BA in mental health or human services, call center experience, direct behavioral health service experience
Responsibilities
Take inbound calls, texts, and chats from individuals needing support; perform safety screenings and assessments; develop action plans with individuals; document interactions; provide linkage follow-up; coordinate with agencies and support systems.
Seniority
Entry-level to Mid-level, non-management