Process Expert II
Core
Supports a single operations department by researching workflow problems, developing process improvement solutions for new systems/accounts, and leading project plans.
Role type
Mid-level business analyst / process improvement specialist
Builds
Operational workflows and process improvements for a clinical pharmacy/managed care environment
Domain
Healthcare / Managed Care / Claims & Enrollment
Deliverable
product features
Required skills
Business analysis, process improvement, project coordination, workflow analysis, system irregularity identification
Preferred skills
Bilingual English/Spanish (fluent), advanced workflow analysis
Technologies
None explicitly stated
Responsibilities
Research operations workflow problems and system irregularities; Develop tests and present process improvement solutions; Develop and lead project plans and communicate status
Seniority
Mid-level, individual contributor