Outreach specialist-1
Core
Field-based customer service representative serving as the primary point of contact for Medicaid and SCHIP members, handling inquiries, resolving issues, and supporting access to care through home visits and community events.
Role type
Field-based customer service representative (healthcare)
Builds
Member access to care and resolution of benefits/service inquiries
Domain
Healthcare / Public Health (Medicaid/SCHIP)
Deliverable
client delivery
Required skills
customer service, benefits interpretation, home visits, community event participation, multi-tasking, cultural and linguistic awareness, knowledge of local health/social services
Preferred skills
proficiency with digital tools, critical thinking, problem-solving, empathy, attention to detail
Responsibilities
Respond to telephone, written, and in-person inquiries; provide timely resolution of benefits and policy issues; support State Sponsored Programs at community events; conduct home visits and member orientations; process reports and distribute materials; represent programs in community collaborations.
Seniority
Entry-level (2 years experience required)