Customer Care Representative II/III
Core
Handle insurance claims and policy inquiries via mail, telephone, and in-person for policyholders and providers.
Role type
Senior Customer Care Representative (Insurance Claims)
Builds
Insurance claims resolution and policy information services for members and providers
Domain
Health Insurance / Customer Service
Deliverable
client delivery
Required skills
Policy interpretation, claims research, multi-tasking, computer application navigation, outbound calling
Preferred skills
Empathy, creative problem-solving, strong work ethic, flexibility, quick learning
Technologies
Multiple computer applications
Responsibilities
Respond to inquiries from policyholders and providers, research claims and interpret policy provisions, conduct outbound calls in the ZipDrug business area
Seniority
Mid-level, non-management
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