Audiovisual Service Technician (Senior or Lead)
Core
Provide end-user training, troubleshooting, maintenance, and repair for audiovisual systems to support government customers and ensure operational readiness.
Role type
Senior/Lead Audiovisual Service Technician
Builds
Operational readiness of AV systems for government clients
Domain
Defense & Security / Audiovisual Systems
Deliverable
physical/clinical work
Required skills
AV system troubleshooting, preventative maintenance, user training, system documentation, issue escalation, change management compliance, ladder climbing, physical endurance
Preferred skills
Electronics education, AVIXA CTS certification, manufacturer certifications (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical)
Technologies
Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, Confluence, Jira
Responsibilities
Perform onsite AV system troubleshooting, maintenance, and repair; provide meeting and event support; conduct preventative maintenance and daily checks; provide technical support to end users; maintain system documentation; provide user training; escalate problems to engineering; attend daily operations meetings; ensure compliance with change management processes.
Seniority
Senior (5+ years) to Lead (10+ years), hands-on IC
