Automotive Services Field Specialist
Core
Manages an assigned territory to identify, develop, and maintain strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program, ensuring compliance with AAA Automotive Quality Standards.
Role type
Territory manager for automotive repair network
Builds
AAA Approved Auto Repair (AAR) network
Domain
Automotive services / Insurance club
Required skills
Automotive diagnostics and repair knowledge, ASE certification, territory management, budget preparation, business planning, member satisfaction management, regulatory compliance inspection, stakeholder presentation
Preferred skills
3+ years in automotive service industry, ASE certification in all areas except transmissions
Technologies
None stated
Responsibilities
Inspect approximately 100 facilities annually for compliance; manage AAR service providers to ensure operational compliance; prepare annual budget and monthly variance reports; identify repair facilities meeting AAR criteria and make formal presentations to owners; oversee affiliates to ensure cost-effective service attainment; conduct annual Car Care Month events; investigate and resolve member inquiries within 48 hours.
Seniority
Mid-level, hands-on field specialist