Sr Operations Analyst
Core
Provides analytical and organizational support to business unit operations, focusing on KPI reporting, compensation/incentives, forecasting, and budget updates.
Role type
Senior Operations Analyst (Data & Analytics focus)
Builds
Operational reports, dashboards, data tables, and incentive calculation models
Domain
Insurance/AAA services operations
Deliverable
dashboards & analysis
Required skills
SQL, AWS, Snowflake, Tableau, Excel (VBA/macros), data mining, root cause analysis, statistical data interpretation
Preferred skills
Python
Technologies
AWS, Snowflake, Tableau, SQL, Excel, Access
Responsibilities
Develop and administer programs impacting service delivery and employee performance; design and maintain reporting for operational KPIs; assist with annual budget, goals, and forecasting; analyze trends and provide solutions; design and maintain data tables for query optimization; conduct program audits to ensure policy adherence.
Seniority
Senior, hands-on IC
