Branch Specialist
Core
Greets members in person and by phone to determine service needs, providing direct assistance with DMV transactions, travel services, insurance, and membership sales while resolving administrative problems.
Role type
Branch Specialist (Customer Service & Administrative Operations)
Builds
Member services, travel arrangements, insurance policies, and membership renewals for AAA club members
Domain
Insurance & Travel Services
Deliverable
product features | client delivery
Required skills
DMV licensing system proficiency, cash handling and reconciliation, notary services, membership sales and upgrades, travel reservation management, data entry, coaching and mentoring junior staff
Preferred skills
Valid notary license, ability to work quickly with multiple tasks
Technologies
State DMV licensing system, internal club management systems
Responsibilities
Provide registration services and complete DMV transactions; prepare travel materials and assist with hotel/car reservations; process insurance and membership payments; issue passport photos and IDP's; balance cash drawers and prepare deposits; perform notary services; mentor junior employees and assist with scheduling
Seniority
Mid-level, hands-on IC
