Program Management Manager
Core
Develops and implements strategic plans for the development, improvement, and distribution of claims programs to ensure member value and relevance.
Role type
Program Management Manager
Builds
Claims programs, partner offerings, and strategic initiatives for member acquisition and retention
Domain
Insurance / Claims Management
Deliverable
product features
Required skills
Strategic program development, partner relationship management, contract negotiation, market and competitive research, project management, data analysis, process implementation, cross-functional leadership
Preferred skills
Agile methodology, PMP certification, Guidewire ClaimCenter or PolicyCenter experience, claims or insurance industry background, supervisory experience
Technologies
Guidewire ClaimCenter, PolicyCenter, Excel, Word, PowerPoint
Responsibilities
Direct the development and implementation of program enhancements; manage partner acquisition, retention, and contract negotiations; monitor program performance metrics (claims cycle time, ROI, member satisfaction); conduct market research to evaluate marketing plans; lead strategic initiatives and coordinate with business stakeholders and product owners; design and implement technology solutions for program integration
Seniority
Mid-Senior, hands-on IC with leadership responsibilities
