Call Center Representative – Roadside Assistance
Core
First point of contact for AAA members requiring emergency roadside assistance, ensuring immediate safety and coordinating dispatch services.
Role type
Customer service representative (roadside assistance)
Builds
Emergency roadside service dispatch (towing, locksmith, fuel, battery, minor mechanical issues)
Domain
Automotive services / Roadside assistance
Deliverable
client delivery
Required skills
Customer service, call center operations, empathy, verbal and written communication, multi-tasking, map/GPS navigation, Microsoft Teams, Outlook
Preferred skills
Bilingual (English/Spanish), prior call center experience
Responsibilities
Field incoming calls for emergency roadside assistance, assess member distress and ensure safety, document call details accurately, relay critical information to dispatch teams, maintain composure during high-intensity calls, collaborate with internal teams for smooth operations
Seniority
Entry-level to Individual Contributor