IT Support Specialist I
Core
Provide desktop support, maintain hardware and systems, and manage user accounts for employees and clients.
Role type
IT Support Specialist I
Builds
IT operations stability and user productivity
Domain
Healthcare technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
desktop support, hardware maintenance, user account administration, AV/conference room tech support, remote support, ticketing system usage, MS Office/Windows Server troubleshooting, SaaS product support, security product installation, identity management administration, macOS/Windows 11 support, scripting languages, MDM familiarity
Preferred skills
Google Suite Admin experience, healthcare sector experience, ITIL Foundations certification, CompTIA A+ certification, BS in Computer Science or related field
Technologies
Windows Server, Google Suite, Dropbox, Zendesk, ServiceNow, MS Active Directory, Okta, Crestron, Apple TV, Mac Mini, VOIP, Powershell, Python, C++, Java
Responsibilities
Address and mitigate technology-related issues for employees, maintain computer systems and peripherals, administer user accounts including onboarding/offboarding, evaluate and test new technologies, work with software and hardware vendors, support executives with IT issues, maintain AV and conference room technologies, provide phone and remote support for clients, create Wikis or How-To guides
Seniority
Entry-level to Mid-level, hands-on IC