Principal Cloud Operations Manager
Core
Lead enterprise-scale Operations & Maintenance (O&M) services for a large Defense Industrial Base customer operating Microsoft Azure and Microsoft 365.
Role type
Principal Cloud Operations Manager (junior-executive level)
Builds
Enterprise cloud operations and service delivery for Defense Industrial Base clients
Domain
Defense Industrial Base / Cloud Operations
Required skills
Enterprise IT operations leadership, Cloud operations (Azure, M365), ServiceNow, Incident management, Capacity planning, Risk management, Executive stakeholder management, Change management, Data-driven performance management, Service transition leadership
Preferred skills
GCC High/Azure Government experience, CMMC/NIST 800-171 compliance, Security+ / CISSP / CISM / CCSP, Leading distributed teams
Technologies
Microsoft Azure, Microsoft 365, Entra ID, ServiceNow, Azure Monitor, Log Analytics, Defender, Purview
Responsibilities
Own end-to-end operational performance and service outcomes, Lead and scale a multidisciplinary organization of 50+ staff, Establish data-driven operational models with SLAs/KPIs, Serve as primary executive-facing operational leader, Manage major incidents and operational risks, Lead Operational Readiness Reviews (ORRs), Validate operational prerequisites for service acceptance, Provide technical leadership and oversight across Microsoft cloud platforms
Seniority
Principal, hands-on IC with executive leadership scope