Claims Advocate
Core
Client-facing role providing policy interpretation, coverage analysis, advocacy, and dispute resolution for Small Business and Personal Lines clients.
Role type
Claims Advocate (Client Services)
Builds
Claim resolutions and settlement agreements for insurance clients
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
Property and casualty insurance experience, claims management, negotiation, policy coverage knowledge, Michigan no-fault laws knowledge, active P&C insurance license
Preferred skills
Michigan no-fault laws expertise
Technologies
None stated
Responsibilities
Manage claims process and liaise with clients, adjusters, and carriers; research and monitor claims status; negotiate fair settlements; consult on coverage needs and policy terms; prepare special claims servicing instructions; produce reports and presentations; support client retention and new business efforts
Seniority
Mid-level, hands-on IC