Client Service Manager - Commercial Insurance
Core
Lead service contact for assigned commercial insurance book of business, managing renewals, onboarding, and retention while driving growth and risk assessment.
Role type
Client Service Manager (Commercial Insurance)
Builds
Long-term client partnerships and retention within the commercial property & casualty market
Domain
Commercial Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Client service management, renewal process management, new client onboarding, account rounding, risk assessment, coverage design, business intelligence gathering, stakeholder relationship management
Preferred skills
CIC or CRM Designation
Technologies
Microsoft Office (Excel, Word, PowerPoint, Outlook)
Responsibilities
Serve as lead service contact for assigned book of business; manage client renewal process; direct onboarding of new clients; maintain 96%+ client retention ratio; support business growth through account rounding and coverage solutions; lead Client Engagement Strategy (CES); maintain relationships with clients, carriers, vendors, and internal teams
Seniority
Mid-level IC