Technical Platform Operations Lead — Sales AI Applications
Core
Lead end-to-end post-launch operations for Sales AI applications, ensuring reliability, security, governance, and continuous improvement while driving adoption and business impact.
Role type
Senior IC Technical Platform Operations Lead (Sales AI)
Builds
Sales AI applications and platforms
Domain
Enterprise AI / Sales Technology / Cloud-Native
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
end-to-end post-launch operations, incident and problem management, service-level objectives (SLOs), observability, operational governance, usage analytics, automation, release management, cloud-native architecture, distributed systems, data pipelines, enterprise software environments, root-cause analysis, service continuity, access controls, compliance, audit readiness, business outcome communication
Preferred skills
operating generative AI enterprise applications (AI assistants, RAG, agentic workflows), responsible AI controls and data privacy, platform economics optimization (cost visibility, capacity planning), scaling platforms from launch to adoption
Technologies
cloud-native architectures, APIs, distributed systems, data pipelines, integrations, enterprise software environments
Responsibilities
Lead end-to-end post-launch operations including availability, performance, support readiness, releases, upgrades, and lifecycle planning; Develop effective processes for incident response, problem management, changes, and issue resolution; Analyze service-level indicators, adoption metrics, dashboards, alerts, and user feedback to identify risks and gaps; Collaborate with partner teams to translate operational signals into prioritized improvements; Improve adoption through usage analytics, enablement, and UX enhancements; Establish governance practices for security, access controls, compliance, documentation, and platform support; Develop automation, observability, and self-service capabilities; Prepare new AI capabilities for production with runbooks, monitoring, rollback plans, and support models