Senior Services Product Manager, WW Enterprise SW Service Products
Core
Develop and manage service products within the AI software and cloud support portfolio, focusing on premium support offerings to drive customer adoption of AI solutions.
Role type
Senior Services Product Manager (Enterprise Software)
Builds
Premium support offerings and service products for the AI software and cloud ecosystem
Domain
Artificial Intelligence, Cloud Services, Enterprise Software Support
Deliverable
product features
Required skills
Product strategy definition, service gap identification, cross-functional collaboration, data-driven strategic planning, operational execution, process improvement
Preferred skills
Leadership in enterprise support services, knowledge of purchasing processes, track record in launching software support services, familiarity with generative AI tools, expertise in cloud service frameworks and pricing models
Technologies
Generative AI tools, Cloud service frameworks
Responsibilities
Develop and manage service products within the AI software and cloud support portfolio; Identify service gaps and opportunities and define product requirements; Work with cross-functional teams to monitor software onboarding and adoption processes; Leverage data insights to build targeted service offers; Align internal technical teams and external partners to launch new services; Identify areas for improvement in software support processes
Seniority
Senior, hands-on IC