Credit & Collections Specialist
Core
Collecting past due health insurance premiums and claims from patients via phone and mail.
Role type
Credit & Collections Specialist
Builds
Cash collections for health insurance accounts
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
outbound calling, inbound calls, debt collection, account reconciliation, report generation, Excel proficiency, A/R concepts
Preferred skills
handling upset customers, demographic verification
Technologies
Excel
Responsibilities
Contact patients to collect past due premiums and claims, research validity of disputed debt, generate demand letters, process payments and post transactions, prepare status reports for management, review account demographics and balances prior to outreach.
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