LTSS Service Coordinator - Eastern Iowa
Core
Conducts service coordination for individuals in specialized long-term services and supports (LTSS) programs, managing physical and behavioral health needs through person-centered planning and interdisciplinary care.
Role type
Mid-level IC LTSS Service Coordinator
Builds
Comprehensive Person Centered Support Plans (PCSP) and backup plans for members with chronic illnesses, co-morbidities, or disabilities
Domain
Healthcare / Long-term Services and Supports (LTSS)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Person-centered planning, motivational interviewing, care coordination, interdisciplinary team collaboration, utilization management, incident reporting, appeal/fair hearing participation
Preferred skills
Health care related degree, mentoring new staff, process improvement
Technologies
Pre-defined assessment tools, utilization management systems
Responsibilities
Conduct face-to-face program assessments and evaluations; Develop and manage comprehensive support plans; Coordinate with clinical healthcare management and interdisciplinary teams; Manage non-clinical needs of members with chronic conditions; Document short and long-term service goals; Identify members for alternative service levels; Submit utilization/authorization requests; Report critical incidents to state and county agencies; Assist in appeals, grievances, and state audits.
Seniority
Mid-level, hands-on IC