Customer Care Representative II (Grand Prairie, TX)
Core
Responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Role type
Customer Care Representative
Builds
Customer support interactions for insurance members
Domain
Health Insurance
Deliverable
client delivery
Required skills
telephone communication, written correspondence, data entry, database management, problem analysis, multi-tasking, digital tools proficiency
Preferred skills
empathy, creative problem solving, flexibility, quick learning
Technologies
PC/image station, computerized systems, electronic queues
Responsibilities
Answering inbound and outbound calls, documenting inquiry outcomes, researching and analyzing data to address operational challenges, coordinating with various functions to handle customer requests, managing walk-in inquiries
Seniority
Individual Contributor, Non-Management